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Resume

Professional Profile

Professional Profile

Instructional designer and learning consultant proficient at transforming complex topics into innovative, engaging, and meaningful learner experiences. With over twelve years of experience developing and facilitating high-impact training and presentations, brings an objective-focused perspective and the ability to appeal to diverse learning styles. Avid learner with a knack for picking up new technology and a passion for leveraging collaboration, tools, and strategy to deliver effective outcomes.

Technical Skills

Technical Skills

e-Learning & Video Production

  • Techsmith Camtasia

  • Elucidat

  • Articulate Storyline

  • Articulate Rise

  • Adobe Premiere Pro

  • Adobe AfterEffects

  • Audacity Audio Editor

Graphic Design

  • Adobe Illustrator

  • Adobe InDesign

  • Adobe Photoshop

  • Adobe Express

  • Canva

  • Techsmith Snagit

Web Design

  • HTML & CSS

  • Web Design using Content Management Systems (Cascade, Wix, Adobe Dreamweaver)

  • Salesforce (Basic)

Communication & Collaboration

  • Atlassian Confluence

  • LucidChart & LucidSpark

  • Microsoft Office 365, especially PowerPoint, Word, Outlook, Excel, & SharePoint

  • Survey software (Qualtrics, Microsoft Forms, Select Survey, Smartsheet, Survey Monkey)

  • Adobe Acrobat Pro 

  • Zoom, Microsoft Teams, & Slack

Learning & Talent Management Software

  • Docebo

  • PeopleAdmin

  • Canvas

  • SkillPort/SkillSoft

  • GoSignMeUp

Experience

Experience

  • Lead, execute and deliver multiple e-learning projects on a variety of topics, including software/product basics, advanced Salesforce configuration, customer success strategies, and soft skills

  • Apply modern instructional design principles to build engaging, informational, and visually compelling learning experiences for internal and external audiences

  • Create dashboards for stakeholders to keep them up-to-date on project statuses, timeframes, and priorities

  • Initiate and foster effective working relationships with SMEs in order to ensure learning experiences are accurate and meet audience needs; consistently receive positive feedback from SMEs

  • Established a prioritization and tracking system for project requests; this system was adopted by teammates

  • Identify ways to streamline use of e-learning software and create eLearning to upskill teammates on these practices resulting in a 25% decrease in authoring production time across the learning design team

  • Provide in-depth needs assessments, strategic planning, and consultation to support internal training programs

  • Employ modern instructional design strategies to drive effective learning solutions that align with individual, departmental, and organizational objectives

  • Administer learning program assessments to make recommendations for change or improvement

Instructional
Designer

November 2021 - Present

nCino, Inc.
(SaaS All-In-One Cloud Banking Plastform)

​

Wilmington, NC

  • Set and executed strategic direction for learning and professional development initiatives for UNCW employees

  • Served as lead instructional designer for training and communications from the Human Resources department

  • Designed and developed instructor-led, web-based, and blended training on policies, procedures, and soft skills

  • Collaborated with subject matter experts, facilitators, and key stakeholders to produce informative and engaging eLearning programs and video tutorials that met customer needs

  • Designed and facilitated instructor-led training such as certification programs, departmental retreats, skill-building seminars, and team-building workshops

  • Shifted over 8 hours of F2F onboarding to 100% remote, resulting in a streamlined onboarding experience

  • Led redesign of Human Resources website according to organization and global design standards and best practices to create a user-friendly and accessible user experience

  • Built and nurtured relationships with trainers across campus to improve the quality of learning across units with a focus on adding interactive activities and practice opportunities to previously static lessons

  • Provided one-on-one employee coaching and consulting to help individuals address performance concerns and meet their career development goals

  • Created and implemented strategic marketing campaigns to increase training registration and participation

  • Provided one-on-one coaching, consulting and mentoring services for instructional design, individual goal setting, talent development planning, and career planning

Learning & Talent Development Specialist

May 2018 - October 2021

Office of Human Resources
UNC Wilmington

Wilmington, NC

Talent Development Specialist

June 2015 - May 2018

Office of Human Resources
UNC Wilmington

Wilmington, NC

  • Produced virtual learning content to accommodate multiple learning preferences

  • Created and executed quarterly strategic marketing plans to enhance outreach to targeted audiences and increase employee engagement with campus programming

  • Collaborated with talent management platform vendor to build online performance management system, launched pilot for 175 employees, and planned institution-wide implementation

  • Produced virtual learning content to accommodate multiple learning preferences

  • Created and executed quarterly strategic marketing plans to enhance outreach to targeted audiences and increase employee engagement with campus programming

  • Wrote, edited, and produced supplemental training materials including job aids, participant guides, facilitator guides, and PowerPoint presentations

  • Designed and published the rebranded Employee Leadership, Learning, and Engagement website to be more aesthetically pleasing, user-friendly, and accessible

  • Conducted engaging presentations for approximately 3,000 students, over 25% of the undergraduate population, for which positive feedback was consistently received

  • Improved outreach and marketing efforts, resulting in a 15% increase of study abroad participants

  • Developed training to help study abroad returnees transfer skills from international experiences to their resumes, careers, and professional development opportunities

  • Collaborated with campus departments to identify presentation needs and desired outcomes, which were utilized to recommend and design customized programs

  • Recruited, trained, and managed the Speaker’s Bureau, which comprised a team of 15 student volunteers

  • Conceptualized and designed marketing materials for web and print mediums

Marketing & Outreach Coordinator

August 2013 - May 2015

Office of International Programs
UNC Wilmington

Wilmington, NC

  • Designed and facilitated hands-on, applied learning programs for diverse audiences 

  • Developed program curriculum to align with university, department, and student goals

  • Created and utilized strategic assessments to measure learning outcomes and success

  • Worked with diverse populations of varying backgrounds and language abilities

  • Proposed and implemented supplemental, informal programming, such as an English movie night, to engage students in content outside of the classroom

English Instructor

August 2011 - July 2013

School of Foreign Languages
Hangzhou Normal University

Hangzhou, China

Education
Certificates & Credentials

Education

Master of Science in Instructional Technology

Watson College of Education | UNC Wilmington

December 2020

Master of Public Administration, Public Management Focus

College of Arts & Sciences | UNC Wilmington

May 2018

Bachelor of Arts in English, Professional Writing Focus

College of Arts & Sciences | UNC Wilmington

December 2010

Certificates & Credentials

Articulate Storyline Certificate

Association for Talent Development | May 2021

Adobe Certified Associate in Graphic Design & Illustration using Adobe Illustrator

Adobe with Certiport | January 2021

Coaching Certificate

Association for Talent Development | March 2018

ATD Master Instructional Designer

Association for Talent Development | May 2017

E-Learning Instructional Design Certificate

Association for Talent Development | March 2017

Fundamentals of Intercultural Communication Certificate

Association of International Educators | October 2014

Professional Writing Certificate

UNC Wilmington | December 2010

Personality Inventories

Gallup CliftonStrengths Top Five

Relator | Individualization | Maximizer | Learner | Strategic

Insights Discovery Profile

Coordinating Observer
Blue | Green | Red | Yellow

Personality Inventories
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